The Colony Oaks Apartments Privacy Policy

Thank you for visiting The Colony Oaks ("[CLIENT]") Internet web site ("Site") located at the URL https://www.thecolonyoaks.com. This Privacy Policy details certain policies implemented throughout [CLIENT] governing [CLIENT]'s collection and use of personally identifiable information about users of our Site and our services.

Privacy Policy Updates

Due to the Internet's rapidly evolving nature, [CLIENT] may need to update this Privacy Policy from time to time. If so, [CLIENT] will post its updated Privacy Policy on our Site along with a change notice on the Site. [CLIENT] may also send registered users of our services a notice that this Privacy Policy has been changed. [CLIENT] encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site and/or services and/or your continued provision of personally identifiable information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.

Information Collection

You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may require you to submit your personally identifiable information to us and we may invite you to submit questions, comments and request information.

Due to the nature of some of our services, you may provide us with personally identifiable information such as your name, email address, username, password, address, phone number, and other contact information that you voluntarily transmit with your communication to us.

Information Use

We may use your personally identifiable information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Site and our services.

If you are a user of our services, we may use your personally identifiable information to provide the services to you.

Children's Privacy

[CLIENT] recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Neither our Site nor our services are intended for children under the age of 13. [CLIENT] does not target its services or this Site to children under 13. [CLIENT] does not knowingly collect personally identifiable information from children under the age of 13.

Cookies

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

On our Site, we use session cookies to make it easier for you to navigate the Site by remembering your locale preferences and to improve and track the overall Site experience. For our Site, we set a persistent cookie to authenticate your login and authorization to use the services. Persistent cookies enable us to track, store and target the interests of our users to enhance the experience on our Site. If you reject cookies, you may still use our Site, but your ability to use some areas of our Site may be limited.

Third Party Analytics & Advertising Tools

Beyond the personally identifiable information you voluntarily provide to us, [CLIENT] utilizes analytics and advertising tools including third party technologies, such as Google Analytics and Google AdWords, to collect non-personally identifiable information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across [CLIENT] Site users for our analysis and advertising efforts.

[CLIENT] uses Google AdWords Conversion Tracking and Google Conversion Linker tags across the Site. The Conversion Linker tag sets first-party cookies on your browser domain to store ad click information, ensuring conversions are measured effectively. When you click an ad, Google AdWords conversion tracking cookies allow us to track whether you complete specific actions on our Site.

[CLIENT] also uses Remarketing with Google Analytics and Google AdWords to display relevant advertisements to users who have previously visited our Site. Third party vendors such as Google may display [CLIENT] ads on websites across the Internet based on past site visits. Aggregated user data may be utilized to create remarketing/retargeting "lists" or interest groups.

[CLIENT] uses Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting, and Interest-Based Advertising. [CLIENT] does not run interest-based advertising campaigns that collect personally identifiable information.

Users may learn more about Google Analytics and AdWords cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/. You may opt out of being tracked by disabling cookies in your browser settings, downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout/, adjusting your settings in Google Ads, or managing online advertising cookies via the Network Advertising Initiative at http://www.networkadvertising.org/choices/.

Knock CRM & Communications Services

We utilize Knock CRM ("Knock"), a third-party customer relationship management and communications platform, to assist in managing user interactions, tour requests, and customer communications. When you engage with our Site features powered by Knock, the following processing occurs:

• Dynamic Number Insertion (DNI): We utilize Dynamic Number Insertion (DNI) technology provided by Knock, which automatically displays dynamic phone numbers on our Site to track inbound phone calls back to specific advertising campaigns or referral sources. Inbound calls made to these numbers may be recorded, monitored, or transcribed for customer service, training, and quality assurance purposes.
• Live Web Chat: Our Site offers an interactive chat tool powered by Knock. When you interact with the chat feature, Knock collects and processes chat message logs, transcript content, and any personal contact details you voluntarily submit during the chat conversation.
• Text Messaging (SMS): By providing your mobile phone number through our forms, chat, or scheduling tools, you consent to receive transactional or informational text messages from [CLIENT] and Knock regarding your inquiries, updates, or appointments. Knock processes and stores message details, including date, time, phone number, and message text. Message and data rates may apply. You may opt out of SMS communications at any time by replying "STOP".
• Appointment & Tour Booking: When scheduling an in-person, self-guided, or virtual tour through our Site, Knock collects personal details such as your full name, email address, phone number, preferred tour times, and desired property preferences to process and confirm your booking.

Aggregate Information

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users' movement, and gather broad demographic information for aggregate use.

Disclosure of Personally Identifiable Information

We may provide your personally identifiable information and the data generated by cookies and third party analytics tools and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you.

We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority or to assist in any investigation, to protect our or our users' rights or to enforce our terms of use. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which [CLIENT] participates or to a purchaser of all or substantially all of [CLIENT]'s assets to which this Site relates.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which [CLIENT] does not have control ("External Web Sites"). Such links do not constitute an endorsement by [CLIENT] of those External Web Sites. You acknowledge that [CLIENT] is providing these links to you only as a convenience, and further agree that [CLIENT] is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Security

We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. [CLIENT] may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.

Notice to European Users

This Site and the services on this Site are targeted for users in the United States of America. Any information you enter on this Site may be transferred outside of the European Union to the United States of America which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country's level of protection. By using this Site or the services, you consent to the transfer of all such information to the United States of America which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by [CLIENT] on its servers located in the United States of America as described in this Privacy Policy.

Questions

If you have any questions or concerns about this Policy or our privacy practices, please contact us by email at info@fingercompanies.com, by phone at (713) 864-3313, or by mail at:
Finger Companies
Attn: Privacy Compliance Officer
99 Detering Suite 200
Houston, Tx 77007